Effective Date: August 18, 2024
At Vexa AI, we strive to ensure that our users have the best experience possible with our platform. We offer a trial period with free tokens to allow you to explore our services before making a commitment. Additionally, for those who choose to upgrade, we provide a 30-day money-back guarantee with specific conditions outlined below.
1. Free Trial
We offer a free trial that includes a limited number of tokens. This allows you to test the features and capabilities of Vexa AI without any financial commitment. Please note that once the free tokens are exhausted, you will need to upgrade to a paid subscription to continue using the platform.
2. 30-Day Money-Back Guarantee
If you decide to upgrade to a paid subscription, we offer a 30-day money-back guarantee. If you are not satisfied with our service within the first 30 days of your subscription, you may request a refund.
2.1 Refund Conditions
- The refund will cover the subscription fee minus the costs associated with ChatGPT usage during that period.
- Requests for refunds must be made within 30 days of your initial subscription payment.
- Refunds will be processed within 10 business days of your request being approved.
2.2 Non-Refundable Items
- Any usage costs associated with ChatGPT during the 30-day period are non-refundable.
- Refunds are not applicable if you have violated our Terms and Conditions or engaged in any prohibited activities on the platform.
3. How to Request a Refund
To request a refund, please contact our support team at [email protected] with your account details and reason for the refund request. We may ask for additional information to process your request.
4. Processing Refunds
Approved refunds will be credited back to the original payment method used during the subscription purchase. Please allow up to 10 business days for the refund to reflect in your account, depending on your bank or payment provider.
5. Changes to the Refund Policy
Vexa AI reserves the right to modify or update this Refund Policy at any time. Any changes will be communicated via our website, and the “Effective Date” at the top of this page will be updated accordingly. Your continued use of the platform after any changes to this policy constitutes your acceptance of the updated terms.
If you have any questions or need further assistance, please feel free to reach out to our support team at [email protected]. We are here to help ensure you have the best experience possible with Vexa AI.